Shipping & Delivery Policy

At Cozy Claire’s, we are committed to delivering your order as efficiently and reliably as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email including your tracking information, allowing you to monitor your delivery.

Please note:

  • Orders are not processed on weekends or public holidays
  • During high-demand periods, processing times may be slightly extended

2. Shipping Time

The estimated delivery time is typically 5–12 business days, depending on your location.

Important:

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to customs procedures, carrier issues, or peak periods

We appreciate your patience and understanding in such situations.

3. Shipping Method & Origin

All orders are shipped directly from our international fulfillment partners.

This means:

  • Your order may be shipped from overseas warehouses
  • In most cases, shipments originate from Asia

By ordering from our store, you acknowledge and accept this shipping method.

4. Customs & Import Duties

Depending on your country, customs fees, import duties, or taxes may apply.

  • These charges are the responsibility of the customer
  • Cozy Claire’s is not responsible for any additional customs-related costs

We recommend checking your local regulations before placing an order.

5. Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

  • Destination
  • Package weight
  • Selected shipping method

Any applicable shipping fees will be clearly displayed before completing your purchase.

6. Responsibility for Delivery

  • Once tracking indicates that a package has been successfully delivered, responsibility transfers to the customer
  • Cozy Claire’s is not liable for lost or stolen packages after confirmed delivery
  • Customers are responsible for providing accurate and complete shipping information

If an incorrect address is provided:

  • This must be reported within 24 hours of placing the order
  • After this period, changes may no longer be possible

7. Delays

While we aim to meet all estimated delivery times, delays may occur due to:

  • Customs inspections
  • Carrier disruptions
  • High seasonal demand

We are not responsible for delays caused by external logistics partners, but we will always assist where possible.

8. Contact Information

If you have any questions regarding shipping or your order, please contact us:

Cozy Claire’s
Website: www.cozyclaires.com
Email: info@cozyclaires.com